Making a complaint

Listening to you

In our commitment to caring for our patients this Practice aims to provide the highest quality of service. This means listening and responding to your experiences.

If you are happy with our services, please tell others! If you are not, please tell us! Your experience will give us a clearer picture of the services that are useful and working well, and those that need to be changed and improved.

If you need help with understanding this page, please contact our Practice Manager.

How to express your suggestions, complaints or compliments

There are two ways of doing this:

1. By writing to: The Practice Manager, Dental Care Centre, 2-4 Taylor Hall Lane, Mirfield, WF14 0HW

2. By making an appointment with the practice. Please telephone us on 01924 493181 or visit the Practice, and we will be happy to arrange this.

What we will do to resolve your concerns

Your concerns will be dealt with, promptly. We will acknowledge your complaint within two working days and investigate your complaint as soon as possible.

We will aim to:

• Find out what happened
• Offer you the opportunity to discuss the problem with those concerned, if you would like this
• Make sure that you receive an apology, where this is appropriate
• Identify what we can do to ensure that the problem does not happen again.

Whenever possible, we will try to provide you with an explanation within ten working days from the date we received your complaint.

What to do if you need further help or advice

We hope that we will be able to resolve most problems within the Practice as we believe that this will give us the best chance of putting right whatever has gone wrong, together with an opportunity to improve the service we offer to the rest our patients.

If you feel you need independent advice and support, you can approach the Patient Advice and Liaison Service (PALS). You can contact PALS, in our Area, by calling 07970 991981 or 07970 992031. You can also contact them by email:

• For NHS Greater Huddersfield CCG, please email: ghccg.contactus@nhs.net
• For NHS North Kirklees CCG, please email: nkccg.contactus@nhs.net

We are regulated by the General Dental Council (GDC) and you may want to go their website for more information: www.gdc-uk.org

If at any time you need any assistance, please do not be afraid to contact us.